Delivery Information

How much is your UK postage?

We offer a FREE delivery option on all UK orders over £35 (orders will be dispatched by Royal Mail Standard Tracked delivery). And don't forget it is still much cheaper than driving into town and paying for petrol and car parking… We dispatch Monday - Friday (for delivery purposes Saturday and Sunday are not working days). Please note we can not be responsible for delays caused by occurances out of our control such as bad weather or delivery van breakdowns!

* Tracked Delivery: £3.95

Dispatched by Royal Mail Standard Tracked. Your order will be delivered 1-3 working days after dispatch. A tracking number will be sent to you in an 'order dispatched' email.

* Next Day Delivery: £6.95

UK mainland orders are dispatched by Interlink Express Couriers (requiring a signature on delivery). Orders to the highlands and islands are sent by Royal Mail Special Delivery. Orders placed before 12pm on a working day will be dispatched for delivery the next working day (subject to stock levels). Customers will receive an email/ text with a one hour time slot for delivery.

* Saturday Delivery: £9.95

Dispatched by Royal Mail Special Delivery Saturday Service (this service requires a signature on delivery). Orders placed before 12pm on Friday are guaranteed delivery on Saturday. Maximum weight limit 2kg.

If your item is not in stock, we will back order for you and let you know when the expected delivery date will be. You will always be given the option to cancel your order if you would rather not wait.

How much is your overseas postage?

We currently ship to the following countries:

Republic of Ireland:
* Sent by Royal Mail Airmail Small Packets: £9.50 (maximum weight 2kg).  Once dispatched this service usually takes 5-7 working days to arrive.

Most European Countries (see checkout for list):
* Royal Mail International Signed For Service: £12.95.  Please note this service will require a signature on delivery.  (maximum weight 2kg). Once dispatched this service usually takes 5-10 working days to arrive.

What happens if my order hasn't arrived?

The delivery schedules we have given above are estimates and MumStuff Ltd T/A PersonalisedPregnancy cannot be held responsible for delays caused by Royal Mail or any couriers used.  If you are ordering a gift, please make sure you order in plenty of time! 

We understand that it can be distressing when orders get delayed/ lost in the post and we will do all that we can to advise and assist you.  If your order is delayed, we'd advise you to check with your local Sorting Office to see if your package is awaiting collection.  More often than not a postman will not have left you a card to say they have tried to deliver a package and just take it back to the Sorting Office!  Don't forget to check outside your house too as postmen have a habit of leaving packages in strange places such as recycling bins!  

For UK orders please allow 15 working days from receiving your 'confirmation of dispatch' e-mail before contacting us about a delayed delivery. This is in accordance with Royal Mail guidelines. Please contact us by email with regard to a missing package. Any claims for missing deliveries must be made within 4 weeks of the order date, unfortunately, claims made after this time will time will not be accepted.  For overseas orders we are required to wait 23 working days before an item can be classed as 'lost'.

Please also ensure that you use correct delivery address and postcode as this can lead to orders getting delayed/ lost in the post!

© 2013 | Personalised Pregnancy is a trading name of MumStuff Ltd.
Company Reg. in England & Wales 6834657 : VAT Reg. 854 3975 86