Terms & Conditions

Who are Personalised Pregnancy?

You may well be wondering!  You can find out a bit more about me and Personalised Pregnancy on our About Us page.

You may have seen that we are the new baby in the  MumStuff Ltd. family.   MumStuff.co.uk has been trading online since March 2005 and our team of mums have helped tens of thousands of women throughout their pregnancy, labour, birth and subsequent motherhood.

We are a Limited Company, Registration Number 9268942 and a Non-VAT registered business.

How do I contact you?

If you'd like to write to us, our address is:

MumStuff Ltd. T/A Personalised Pregnancy
Unit 6 Hertford Trading Estate
Caxton HIll
Hertford
Hertfordshire
SG13 7NE

We are an online retailer only and we are not open to customers.

 

Phone: 0845 009 0607 (local rate) Monday - Friday (Office Hours). If we can't get to the phone, PLEASE leave us a message! The chances are we're not very far away,

Fax: 01992 537547

If you'd rather e-mail, then click here to send us a message (we don't like putting our full e-mail address on site as those evil spammers like to harvest it!).  We will try to respond as soon as we can, usually within one day, Monday - Friday. If you're expecting an email from us, please check your Spam folder as we often end up in there!

How do I make a purchase?

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart.  After you have finished your selection, click on 'Checkout' and you will be asked for a few contact details that we need to be able to complete the order. You will then have the option to select your chosen payment method:

WorldPay -  You'll be transferred to WorldPay's secure server to pay via Visa, MasterCard, Maestro, Solo, JCB, Visa Delta or Visa Electron. Your card details are fully secure and will be encrypted. We do not have any access to your card details as the payment is processed directly through WorldPay. WorldPay is one of the largest online card processing companies in the UK and is part of The Royal Bank of Scotland Group.

Pay by Cheque -  Select this option if you prefer to post your payment in the form of a cheque payable to 'MumStuff Ltd.' (our address is above). Please write your order number, which you can find in the confirmation e-mail we send you, on the back of the cheque. Please note cheques need to clear before goods are despatched.

Place your order over the phone -  If you'd prefer to phone or fax your order (phone: 0845 009 0607) and pay by credit card or debit card, we'd be happy to hear from you. If your call is picked up by the answerphone, simply leave us your phone number and we'll call you back as soon as we can!

When will my card be charged?

We won't charge for your order until it is ready to post. Backordered items are not charged until they are posted (subject to circumstance).

Postage & Delivery Costs

Please click here for details of our postage and delivery costs.

What is your Returns Policy?

As all the items on the site are personalised, we are unable to accept returns unless the item is faulty.

What if my item is faulty?  We are very sorry that your item is faulty, please contact us in the first instance and we'll let you know how we can rectify the situation for you.

What are my rights as a customer? Your rights to return goods are protected under the EU Distance Selling Directive, which can be found here

Do your prices include VAT?

No, we are not VAT registered .

Are my Credit Card details secure? Are you PCI DSS Compliant?

Yes, we take your credit card security very seriously, which is why we use WorldPay (part of the Royal Bank of Scotland Group) to process our transactions through their secure servers. We never see any of your card details or information or have access to it during or after you processing you payment, unless you have chosen to place an order over the telephone. In this case, your order will be processed directly through our WorldPay account and once the transaction has been confirmed all card details are immediately shredded. Through MumStuff Ltd. are fully PCI DSS Compliant through Trustwave and our certificate is available on request.

What do you do with my information?

Nothing! As you will have seen we don't hold any credit card information, only your address and contact details. We will NEVER disclose any of your details to third parties other than when order details are processed as part of the order fulfilment (such as drop shipped items). In this case, the third party will not disclose any of the details to any other third party.

Under the Privacy and Electronic Communications Act: We do not send random marketing emails to personal email addresses (spam). If you'd like to sign for our e-mail newsletter you can contact us directly or sign up at the checkout.  

Do you use Cookies?

Yes, like all sites, cookies are used to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have made a purchase to help us assess the effectiveness of our advertising. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. Please be aware that if you switch off cookies, you won't be able to place an order or benefit from other features that use cookies.

Are your images and descriptions accurate?

That's a good question! We attempt to be as accurate as we can with our descriptions and do spend a great deal of time checking. However, our illustrations are for illustrative an purpose only, and as each item is hand personalised to order there can be variations in size, layout and colours depending on individual requirements.

Where's the small print?

Here it is… We tried but failed to make this brief…

*Your contract with MumStuff Ltd. T/A PersonalisedPregnancy.co.uk
When you receive a confirmation of order e-mail, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

*Disclaimer
MumStuff Ltd. T/A PersonalisedPregnancy.co.uk and suppliers do not accept any responsibility for any outcome related to your use of the information contained in this web site. You access our information and web site at your own risk. Any information on this web site does not and should not take the place of advice from a doctor, midwife or other health professional. Although we endeavour to provide you with correct information, we do not guarantee and authenticate every piece of information to the letter. If you are at all concerned about any of the products featured on this site, we advise you to consult a doctor or another appropriately fully qualified health professional prior to use.

*Copyright Notice
This site is copyright© MumStuff Ltd. T/A Personalised Pregnancy.co.uk 2005-2015. We've worked very hard to get the information on the site and we don't take kindly to its misuse! Therefore, it is prohibited to copy or reproduce any of the contents of this site without the express written permission of the owner. ALL images belong to us - so beware!!!

*Trademark
MumStuff® is a registered trademark belonging to Samantha Andrews Ltd.

The Terms & Conditions on this site are subject to change

 

MumStuff Ltd T/A PersonalisedPregnancy

Registered Office Address (not for correspondence): 81 Cocker Road,Enfield,Middlsex EN1 4QJ •

Company Registered in England & Wales No. 9268942

 

© 2013 | Personalised Pregnancy is a trading name of MumStuff Ltd.
Company Reg. in England & Wales 6834657 : VAT Reg. 854 3975 86